We’re sure that you’ll be more than happy with your purchase, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange. Just make sure that the product is in its original packaging and accompanied by the completed returns section of the invoice and return the unworn item to us within 30 days.
- Complete the Returns section of the included invoice
- Package your item up, ensuring the completed invoice is included in the parcel and return it to the address provided on the invoice
- Take the item to the Post Office and ask for proof of postage
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order
Catherine Caddick Jeweller
13 Liverpool Road
Please don’t hesitate to contact us on 0151 924 3537 if you have any questions about our returns policy. Were here to help you Monday-Friday, 9-15am-5-15pm excluding Bank Holidays.
Unfortunately for reasons of hygiene we cannot refund Earrings unless they are faulty.
These rights are additional to and do not detract from your statutory rights.
Unfortunately once placed orders cannot be cancelled as they will be processed for delivery as soon as possible